Category - Non Fiction / Education

Format - Paperback

Condition - Good

Listed - A year ago

Ships From - Utah

Est. Publication Date - Sep 2012

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Publisher Description

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you'll always have the right words to defuse tense interactions. Practical and insi...