Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless is a transformative read for any business professional, penned by the esteemed author Jeffrey Gitomer. This hardcover edition, signed by the author, delves into the nuances of customer relations, emphasizing the importance of fostering loyalty over mere satisfaction. Published in 1998 by Bard Press, this book is an essential addition to your business and economics literature collection. With 288 pages of insightful content, the book measures 9.5 inches in length, 6.5 inches in width, and has an item height of 1.1 inches, weighing in at a sturdy 21 ounces. It's a must-read for those looking to enhance their approach to customer engagement, woven in the English language and structured to offer practical advice for building long-lasting customer relationships.

ISBN: 9781885167309